My family and I own some Apple devices.
The brazilian Apple resselers and their commitment
to the client are very unsatisfactory. Aristotle, the greek who was one of the
fathers of the western civilization, would elaborate a syllogism of a sort,
whose conclusion would be: “... so, Apple is not performing well.”
On december 18th 2014, I bought an
iPhone for one of my daughters. This week, HE stopped working.
As HE came with a one-year warranty, yesterday,
I took HIM to the shop where I bought IT — the shop iPlace I, Brasília, Brazil (owned
by Madereira Herval, Dois Irmãos-RS, Brazil) located 5 minutes away from my
home. The iPlace I manager told me HE would be replaced but I should go to the
other shop — iPlace II, located one hour away from my home. The reason: since January,
2015, iPlace I doesn’t have any technical support (when I bought HIM, the shop was
responsible for the technical support).
Today, I went to iPlace II and its manager
told me to wait one hour. The shop opens at 10 a.m., but the iPlace II technician
only starts working at 11 a.m. Why?
After arriving in the shop, the technician inspected
the iPhone and told me HE would be replaced in 20 days (actually, in 20 days or
less). I told him this delay was unacceptable; how my daughter would comunicate
with us and friends without her iPhone? He answered this was the iPlace II
procedure.
Well, what is the global Apple procedure for
a mobile malfunction as mine? My answer is: maybe the replacement would be just
in time, i. e, I would leave the shop with a NEW one.
So, I decided to accept the unreasonable iPlace
II technician proposal, but I’m sending this message to your company. I’m not
Disraeli (who stated: “... do not speak, do not answer, do not complain ...” or
something as that). I’m complaining. I hope you take measures to improve the
intereaction of the brazilian Apple resselers with the clients and at least one
human being who loves iAPPLE will receive the benefits of my complaint as well.
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